We aim to provide a high standard of service at all times. If something hasn’t gone as expected, we want to put it right quickly and fairly.
In the first instance, please contact the team handling your enquiry or property. Most issues can be resolved promptly at this stage.
If you would like to raise a formal complaint, please email:
📧 complaints@reddrabbit.co.uk
Please include your name, property address (if applicable), a description of the issue, and the outcome you are seeking.
If your complaint is not resolved internally, or 8 weeks have passed since it was first raised, you may refer it to The Property Ombudsman for independent review.
You must refer the complaint within 12 months of receiving our Final Viewpoint.
